The purpose of this document is to outline the nature of our agreement for the sleep services with Super Sleep Company Pte. Ltd. trading as SG Supernanny/ Sleep Supernanny.

2021 Group Coaching Terms & Agreement

By clicking the payment button, entering your credit card information, making a payment, or otherwise enrolling, electronically, verbally, or otherwise, you (“Client”) agree to be provided with products, programs, or services by Zoe Chu (“Consultant”), acting on behalf of Super Sleep Company Pte. Ltd. (“Company”), and you are entering into a legally binding agreement with the Company, subject to the following terms and conditions:

TERMS

(a)Upon execution of this Agreement, electronically, verbally, or otherwise, the Consultant agrees to provide services in accordance with the 2021 Group Coaching Program.

(b)The scope of services rendered by the Consultant pursuant to this contract shall be solely limited to those contained therein and/or provided for on Coach’s website as part of the Program.

(c) Consultant reserves the right to substitute services equal to or comparable to the Program for Client if reasonably required by the prevailing circumstances.

(d) Client agrees to be open, present and prepared to complete the work as a team together. Client is responsible for his/her own success and implementation of objectives met.

(e) Client is aware that Consultant does not solve medical issues nor treat disease and is therefore not a replacement for client’s Doctor, Therapist or Physician.

(f)The Group Coaching Program includes the following:

• 4 x weekly group coaching sessions via Zoom sessions - (1 hour each) All coaching calls will be recorded and uploaded to the G drive folder.

• A private facebook group for you to support, connect, & share with Zoe and the other members of the group throughout the program.

• Sleep Baby Sleep Online video program and eBook

• Access to SG Supernanny's Master Sleep Library

The Consultant's Responsibilities:

Unless unanticipated difficulties are encountered, your communication with the Consultant will be substantially in the following form:

Group coaching sessions (virtual, determined at package level chosen)

WhatsApp Group Chat Support - (depending on the package level chosen)

Support available from 8am to 8pm Monday to Friday weekdays

The Consultant guarantees a response within 24 hours, if not sooner

The Consultant checks WhatsApp at least 3 x per day - morning, afternoon, and late afternoon.

The Consultant reserves weekends as family days and emails and WhatsApp will not be responded to until Monday morning.

For Diamond Package - Scheduled private phone calls for 20 mins can be used within 3 months

Calls will be 20 minutes in length each day – please have sleep log, questions/notes ready

Dates and times will be mutually agreed upon

If it needs to be rescheduled, notify as soon as possible via email or phone

As the Consultant is a busy mom herself, please kindly ask your questions and initiate the chat with her if you have any questions. She will always respond to any of your questions within 24 hours.

The Client's Responsibilities:

It is understood and agreed that:

The Client will provide the Consultant with all required information in the sleep audit form before the consultation

The Client will notify her of any applicable changes

The Client will seek your doctor's approval for implementing sleep changes for your child if needed

The Client will notify the Consultant of any medical changes during the sleep training process (i.e. illness, ear infection, etc.) as sleep training should not be implemented unless the child has a “healthy” diagnosis from a health care practitioner

The Client will follow the plan as described by the Consultant in detail to get the desired results and keep your child's sleep log for better follow up support

The Client will initiate and ask any follow up questions to keep the Consultant updated on the child's sleeping progress.

Confidential Information. The Consultant agrees that any information received by the Consultant during any furtherance of the consultant’s obligations in accordance with this contract, which concerns the personal, financial, or other affairs of the Client will be treated by the Consultant in full confidence and will not be revealed to any other persons, or organizations, without written consent from the Client.

The Client agrees to keep this sleep plan for the Client’s personal use and shall not share the content of the sleep plan and all the sleep resources given with outside parties without written consent, with exception of the Client’s health care practitioner.

Payment to the Consultant. The Consultant will be paid the rate for the package selected for the work that will be performed in accordance with this Agreement. The Consultant will provide an invoice outlining all the services to be rendered. Payment is due in full.

30 Days Money Back Guaranteed

The Consultant's fee is based on the time spent creating the plan, consulting with the Client and providing support.

At the end of the 30 days, Client may request for a refund if they do not think the group coaching program has helped improve their child's sleep situation.

There is no money back refunded if the client choose to downgrade the package.

The Client will be refunded fully the price of the Silver package as the other packages require a lot more of the Consultant's time. 

Client must show evidence that they did try out the sleep plan by providing 4 weeks worth of feed and sleep logs to the Consultant. Please provide in Excel/Google Spreadsheet.

Important note: A child who still cries before sleeping does not mean their sleep hasn't improved.

Services Are Not Medical Advice. The advice the Client receives from the Consultant is for informational purposes only and is intended for use with common early childhood sleep issues that are wholly unrelated to medical conditions. The Consultant's advice is NOT intended to be a substitute for medical advice or treatment. The Client is to always seek the advice of their doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in the Client's child's sleep plan. Reliance on any information provided by SG Supernanny is solely at your own risk.

Exclusion/Limitation Of Liability. The Consultant does not make any representations or warranties, express or implied, regarding consulting services provided. The Consultant's liability (if any) is limited to the consulting fee paid by the Client to SG Supernanny, and in no event will the Consultant be liable to you for any other claim, losses or damages.

All information to be provided as well as any written information is intended for informational purposes only and the Consultant is not a certified nutritionist nor is the Consultant a doctor. The services to be provided herein are not intended as a medical diagnosis or treatment and should not be considered a substitute for professional medical expertise. If the Client thinks their child has any type of medical condition, they should seek professional advice promptly. The information provided by the Consultant is not intended, nor is implied to be a substitute for professional medical advice. The Client is advised to always seek the advice of their child's health care practitioner or other qualified health care provider with questions regarding medical conditions, or the health and welfare of the client’s baby, toddler or child. The Consultant will use reasonable efforts to include up-to-date and accurate information in this consult, but makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The Consultant shall not be liable for any damages or injury resulting from the Client’s access to, or inability to access the information discussed, or from the Client’s reliance on any information provided by the Consultant. The Consultant may provide references to other materials and resources, but the Consultant will have no responsibility for the content of such other references and shall not be liable for any damages or injury arising from that content. Any references provided by the Consultant are provided merely as a convenience to the Client.

The Consultant will provide the Client with a plan that is as gentle as possible, and allows the Client to stay with their child, if preferred, but that crying cannot be prevented if the child's emotional response to a change in his/her sleep process is to cry. The Consultant will provide the Client with options to soothe, comfort, reassure and support their child, but please understand that crying is a symptom of frustration, confusion, and often fatigue and as such may not be prevented.

The Consultant is not responsible for the application of the program. The Consultant will support and guide you through the challenges. It is the responsibility of the Client to apply the agreed solutions.

The success of the program is in the hands of the Client's commitment and perseverance.

If you have any questions about the contents of this letter, please raise them with the Consultant. If the services outlined are in accordance with your requirements and if the above terms are acceptable to you, please sign the copy of this letter and click submit.

SG Supernanny appreciates the opportunity to help your family get quality, consistent sleep.

Subscription to Email Marketing. By purchasing an offer and clicking yes to the agreement you are automatically subscribe to SG Supernanny's email marketing.  You have the option to opt out by clicking unsubscribe to one of the emails.  

VIDEO RELEASE

I, hereby grant and authorize Super Sleep Company Pte. Ltd. T/A SG Supernanny the right to take, edit, alter, copy, exhibit, publish, distribute and make use of any and all video taken of me to be used in and/or for any lawful purpose. 

This authorization extends to all languages, media, formats and markets now known or later discovered.

This authorization shall continue indefinitely, unless I otherwise revoke this authorization in writing.

I waive the right to inspect or approve any finished product in which my likeness appears.

I agree to this release without being compensated. I waive any right to royalties or other compensation arising or related to the use of the video. 

I understand and agree that these materials shall become the property of Super Sleep Company Pte. Ltd. T/A SG Supernanny and will not be returned.

I hereby hold harmless and release Super Sleep Company Pte. Ltd. T/A SG Supernanny from all liability, petitions, and causes of action which I, my heirs, representative, executors, administrators, or any other persons may make while acting on my behalf or on behalf of my estate.

CONSENT FORM

• I will follow the sleep plan given by the Consultant and decide on which self-settling method suits my child best.  I know that crying cannot be prevented if the child's emotional response to a change in his/her sleep process is to cry. 

• I understand that the Consultant will provide me with options to soothe, comfort, reassure and support my child and that crying is a symptom of frustration, confusion, and often fatigue and as such may not be prevented.

• I will read all the articles backed by science provided by the Consultant to help me change my mindset and reduce my anxiety.

• I understand the Consultant's advice is NOT intended to be a substitute for medical advice or treatment. I will always seek the advice of my doctor or other qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in the sleep program.

• I am entering into this sleep program voluntarily knowing full well the risks involved. Reliance on any information provided by SG Supernanny is solely at my own risk.

• I understand that the Consultant will use reasonable efforts to include up-to-date and accurate information in this consult, but makes no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The Consultant shall not be liable for any damages or injury resulting from my access to, or inability to access the information discussed, or from the my reliance on any information provided by the Consultant. The Consultant may provide references to other materials and resources, but the Consultant will have no responsibility for the content of such other references and shall not be liable for any damages or injury arising from that content. Any references provided by the Consultant are provided merely as a convenience to me as the Client. 

• I understand that there will be no refund provided if I change my mind about sleep training my child before, during or after implementing the sleep program.

• I am solely responsible for the application of the program. The Consultant is not responsible at all for the application of the program. The Consultant will support and guide me through the challenges. It is my responsibility to apply the agreed solutions. 

• I understand fully that the Consultant does not guarantee results. The success of the program is in the hands of my commitment and perseverance in following the plan and instructions of the Consultant.

• I understand that sleep training can be really stressful and that things may get worse before it will get better. Sleep training requires a lot of patience and persistency and it would be good to have the support of my family/caregivers. My child may cry a lot and I must be willing to cope with the protest/overtired cries during the transitioning period in order for my child to learn this new skill.

• I know that sleep deprivation in my child and myself are the reasons that lead to more irritability and moodiness, crankiness, lack of focus and concentration, inability to manage emotions and temperaments, depression, weakened immune system and just affecting our overall well-being.

• I understand that the Consultant has every right to terminate this coaching relationship and no refund will be given, if I am deemed not suitable to be coached including but not limited to - not taking the Consultant’s advice, making abusive and nasty remarks, being unkind and disrespectful to the Consultant. The Consultant will be professional and empathetic when I am upset that things are not going well, but I will remain kind and respectful.